Castful Terms of Service
Effective September 29, 2026
These terms are an agreement between you and Castful ("we" or "us"). By creating an account you agree to them and to our Privacy Policy.
Who can use Castful
- You must be 16 or over.
- If you're under 18, you need your parent's or guardian's permission to use Castful, and they agree to these terms with you.
- You can have one account, in your own real name. It can hold one talent profile and one scout or agency profile.
- You're responsible for what happens on your account, so keep your password to yourself.
What Castful is
- Castful helps talent and scouts find each other.
- We're not a modelling or talent agency, an employer, or a party to any job, booking or payment you agree with someone you met here.
- We don't check every profile or casting call, and we can't promise any work will come from Castful.
Your profile and what you post
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Be accurate. Your profile has to be you:
- your own name and photos;
- your real age and measurements;
- photos that show you as you are now. If a photo has been retouched, say so; Castful marks photos it detects were edited.
- You own what you post. You give us permission to store it, show it to other people on Castful and resize it for the app, for as long as it's on your profile. The permission ends when you remove it or delete your account.
- Only post what you have the right to. A photographer may own the copyright to your photos; make sure you're allowed to use them.
- Agencies and scouts must represent a real agency or be the independent scout they say they are. Whoever owns an agency on Castful is responsible for what their team does in its name.
Not allowed
- Asking talent for money to be considered, cast, represented or booked, including for photo shoots, portfolios, courses or registration.
- Nudity or sexual content, or asking anyone for it.
- Harassment, threats or hate, and contacting someone again after they've declined or blocked you.
- Pretending to be someone else, or to be an agency you don't represent.
- Collecting other people's details to use outside Castful without their permission, or scraping Castful.
- Scams, spam and anything illegal in Indonesia.
- Getting around our limits or security, or making accounts after we've closed yours.
Keeping Castful safe
- You can report any profile, message or casting call, and block anyone.
- We review reports and can remove content, limit or close accounts, and tell the authorities when someone may be in danger or the law requires it.
- Chats are end-to-end encrypted, so we can only see a message if someone in the chat reports it.
Meeting in person. Meet somewhere public for a first meeting, tell someone where you're going, and never pay to be cast.
Purchases
- Boosts and Travel passes are bought through Apple's App Store. A Boost runs for the time shown when you buy it; a Travel pass is used when you move to a new city with it.
- Plans (Premium and Premium+ for talent, Pro and Pro+ for agencies) are subscriptions through Apple's App Store, charged to your Apple Account. A subscription renews automatically at the end of each period (a week, a month or a year) at the price shown, unless you cancel it at least 24 hours before the period ends.
- You can manage or cancel a subscription in your Apple Account's settings. Cancelling stops the next renewal; the plan stays until the end of the period you've paid for.
- An agency's Pro or Pro+ plan covers everyone on its team while it lasts.
- Prices are shown in the app before you pay.
- Refunds are handled by Apple under its rules.
- If a purchase doesn't reach your account, contact us at castful@betheone.agency.
Ending your account
- You can deactivate your account at any time on your Profile page. It hides you until you log in again and reactivate it; nothing is deleted.
- You can delete your account at any time on your Profile page. We keep it for 30 days in case you change your mind: log in before then to get it back. After that, we delete your data as our Privacy Policy describes.
- Purchases already used, like a Boost that has run or a Travel pass you've moved with, aren't refunded when you deactivate or delete your account. Refunds are Apple's, under its rules.
- Deactivating or deleting your account doesn't cancel a subscription with Apple. To stop it renewing, cancel it in your Apple Account's settings.
- We can suspend or close an account that breaks these terms or puts others at risk. When we can, we'll tell you why and how to appeal.
Liability
- Castful is provided as it is.
- We're not responsible for what other people post or do, on or off Castful, or for any agreement you make with them.
- To the extent the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim.
- Nothing in these terms limits rights you have under Indonesia's consumer protection law.
Changes
We may update these terms. If a change is significant, we'll tell you in the app before it applies. If you keep using Castful after that, you agree to the new terms.
Governing law
- These terms are governed by the laws of the Republic of Indonesia.
- We'll try to settle any dispute with you directly first.
- If we can't, it goes to [the District Court of South Jakarta / arbitration at BANI].
Contact
Castful
Jakarta, Indonesia